Think about this...the customer support industry is a multi-billion dollar-a-year industry. Companies have spent millions of dollars determining the best ways to provide customer support at the lowest price possible. These huge companies know how to present support services in the most efficient way, they know what the customers expect, and they know how to give that to them.
But Those Companies Can Afford A Large Staff...
Yes, that's completely true. But they don't want a large staff. That's money out of their pockets. The less people they can use, the better.
You can do what they do. Now you can provide the same type of highly effective customer support that guarantees customers find answers faster and which requires only a fraction of your time.-- announcing:
"Cruise Control Customer Support"
After you read this guide book, you can quickly apply the easy-to-understand, yet amazingly powerful, techniques within minutes. Many tips can be applied to any existing support systems you use. The very next day, you could have less customers begging for your time.
At Last! Providing Customer Support
Is No Longer A Task You Dread...
Unless your business is a customer service outsourcing company, then customer support is not something that pays. It's a task that requires your time and energy. If you are paying someone for your customer support service, then you feel the financial drain as well. This guide shows you how you can cut down the support requests YOU have to deal with directly.
Don't get me wrong, dealing with customers has benefits. The customers are your bread-and-butter when it comes to sales. The better customers are treated, the more they want to tell others about your business. However, you can treat your customers well by not being involved with them at all.
Did you know there are three simple methods you can use for providing great information to your customers when they need help - without your direct assistance? By maximizing the quality of these three methods, you'll see your direct-contact support requests plummet!
Let's be honest, every single bit of time you spend helping a customer is time away from other things. Use those three methods effectively and suddenly you've got a whole lot more free time. Hang on, I know what you're thinking, "I only spend 30 minutes day on support issues." If you can implement the tips and tricks mentioned in this guide that could potentially drop to 5 minutes a day.
I can't forget one of the toughest parts of providing customer support; the emotional impact. If a customer is trying to contact you, chances are they have a problem. People with problems usually aren't the happiest, are they?
Having provided customer support for a variety of products and services over the years, I can tell you that some people can be downright MEAN and ANGRY. For that reason, I've included chapters that deal specifically with difficult customers, the emotion impact it has on you, and how to deal with it.
Wait! This guide ALSO covers the five best methods to handle direct contact with customers and how to use each successfully. Customer support can be more than just a method like an email address. Successful support is also more than just the method; it's how you use it. Anyone can swing an ax but not everyone can split wood.
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Now, No Matter If You Are Starting a Business
Or Wanting to Improve One -
You Can Benefit From This Guide...
Look, there are two ways of learning. The first way is what most of us think of as textbook learning. You've done this most of your life. You buy a book about plumbing in a house or cooking in a cast iron skillet. The book teaches you everything UNDER PERFECT CONDITIONS. I worked in a hardware store in high school; I've seen my share of plumbing problems that occurred because the books didn't go far enough.
The second method is the hands-on approach. Using this method, you perform lab exercises and go with people "out into the field" and experience "real problems." I don't think you want to take the time to hang out in a customer service call center or sit next to a support tech answering ticket issues.
This guide is a combination of both methods. It teaches you the practical knowledge you need. You get useful usable information that makes a difference. For example, you'll learn the major types of support issues and how you can prepare for each.
Customer support is a part of life for anyone who sells a product or a service.
I've been providing customer support for the last 10 years. No matter what company I was at, I found that customer support was as much a part of the business as sales or marketing.
How do you want that part of your life to affect you? You do want to dread it every day? Or, do you want to maximize it to IMPROVE YOUR BRAND IMAGE, turn sour customers into loyal followers, and even find out how you can get your customers to give you new product ideas?
Yes, I'll even tell you how you can grow your business through information gained in your support of customers!
Before I forget, I have a **great story to tell you**. It has to do with problem solving. One of the toughest areas of customer support is providing a solution for something that YOU CAN'T FIGURE OUT. This results in longer support resolution times and issue escalation. Here's the story...
* * * *
In 2002, the technology helpdesk at a large company was contacted to replace an employee's computer monitor*. For some unexplained reason, it stopped working. These things happen, so the monitor was replaced. A few days later the problem happened again. Again, these things happen, so again, it was replaced.
Then it happened again - a third time. Steve, the support tech thoroughly checked the employee's work environment before swapping in the new monitor. He noted that nothing seemed out of the ordinary. He installed the new monitor and then left. A few seconds later, based I can only guess on a gut instinct, Steve stuck his head around the corner and watched the employee. He couldn't believe what he saw. The employee picked up a potted plant from her desk and placed it on top of the monitor.
What was the culprit? It was water. The employee was watering the plant and excess water from the plant was dripping into the monitor.
*This was the days before the thin flat screen monitors.
* * * *
A simple problem - electronics getting wet but it took three replacement monitors before the root of the problem was discovered.
This book will teach you how to discover those root problems so you can solve the difficult problems the right way - the very first time. What's more, you'll get a cheat sheet so solving these problems is as simple as A-B-C-D-E.
Okay, Now You Are Wondering:
"How Much Can I Really Learn From This Book That I'm Not Doing Already"
I play the guitar. I've played it for years. And for years, I didn't practice anything new. I didn't read any books or magazines. I could play, but I was far from being *good.* Then I decided to make a change. I took lessons and started practicing new techniques every day. My talent for it has taken off and people enjoy listen to me play. I enjoy playing at a whole new level.
The same applies with the area of customer support. This guide will easily give you what you need to take your customer support to the next level.
What Can You Do After You Get the Guide?
Turn angry customers into product promoters.
Solve the most difficult problems in a fraction of the time.
Discover new products or services.
Have happier customers by giving them tools to solve their own problems.
Win over customers by having their answers before they know they need them
Decrease your response times and increase your success rate week after week.
Save yourself from doing something you'll regret.
Stop the support abusers from taking all your time.
Force the customers to give you needed information before you even ask.
Beat the negativity that comes with the job.
Become a known leader in your field because your customers love you.
With Cruise Control Customer Supportyou'll get all of these, plus 9 checklists and cheat sheets that will dramatically improve both the efficiency of your work but also give you the knowledge of 'what to do next.' You'll even get a two-page checklist that guides you in totally re-vamping your support services so you know you've got it all covered. Even if you're just starting your business - this guide will transform your business.
Okay, So What's The Cost For This Incredible Guide?
Well, given that this total support system make-over contains a wealth of information that's been tried and tested, along with the additionally checklists and cheat sheets, this guide could easily sell for hundreds of dollars.
But I'm not going to charge you anywhere near that amount. In fact, your total investment for the 160+ page guide to mastering customer support is just $37.00. Limited Time Only Now For $27.00 The money you'll earn as a result of these proven strategies can very easily pay you back hundreds (probably thousands) times your meager investment.
So what's the catch? Why am I practically giving this guide away?
Well, it's really quite simple. Since you're accessing this directly from the Internet I have no inventory and no fulfillment costs. I don't have to deal with printing, binding, editors, and everything else that comes from making a book the old fashioned way. This way I can pass along my cost savings to you. So you win and I win.
100% Risk-Free Guarantee:
Your success in improving the quality of your customer support is completely guaranteed. In fact, here's my 100% Better-Than-Risk-Free-Take-it-To-The-Bank Guarantee:
If you aren't 100% satisfied, within 60 days, - I don't want your money. Simply send a quick email and I'll happily refund your money. But even if you decide the guide isn't for you - the checklists and cheatsheets are my gift to you for tryingthis guide. That means you can't lose no matter what!
I just can't make it much more fair than that!
- That means you can try out this book at my risk, while you see if it works for your business. If this book doesn't help, I honestly want you to ask for your money back. Again, you keep the checklists and cheat sheets as gifts of thanking you for giving the book a try.
- There is absolutely no risk, whatsoever on your part. The burden to deliver is entirely on me. If you don't produce immediate profits using these instant sales letters then I'm the loser, not you.
- There is absolutely no risk, whatsoever on your part. I'm presenting you a product of years of personal experience and education. If you can't improve the support end of your business, then I've failed, not you.
- Look at it this way -- $37.00 is really a painless drop in the bucket compared to the time you'll be saving each day based on what this guide teaches you. Not to mention how you will grow your customer loyalty and thus your business. That's why...
You Really Can't Afford Not To Invest In
The Cruise Control Customer Support Guide!
It's easy to get started. Start now. Just click here and you can have immediate access to the Cruise Control Customer Support Guide right on the spot. right on the spot. You also get those checklists and cheat sheets I keep mentioning.
Get ready to kick your business up to the next level; you'll meet the needs of more customers and see an increase in your business because happy customers are word-of-mouth marketers!
Why not take 2 minutes now to save you countless hours in the future? Order Now!
P.S. Just think! You'll never again dread dealing with customer support issues. Or spend countless hours answering the same questions over and over. Now, you can master your customer support services. You'll have more time to make money and you'll have happier customers!
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